AquaLiva elan Countertop Osmosis System
Warranty Conditions
1. Guarantor
Grünthaal – a brand of
Famora Deutschland GmbH
Friedrich-Ebert-Str. 3a, 78166 Donaueschingen, Germany
Email Support: info@gruenthaal.com
Phone Support: +49 172 1057718
2. Warranty Period
Grünthaal grants a voluntary manufacturer warranty of 24 months from the date of purchase for this product.
This warranty applies in addition to the statutory warranty rights and does not restrict them.
3. Relationship to Statutory Warranty
The buyer statutory warranty rights exist independently of this warranty and remain unaffected by it.
4. Warranty Scope
Under this warranty, Grünthaal will, at its own discretion:
- repair the device free of charge or
- replace it with an equivalent product free of charge.
No further claims shall exist.
5. Requirements for the Warranty Claim
A warranty claim exists only if all of the following conditions are met:
- proper use of the device in accordance with the operating manual
- professional installation in accordance with the operating manual and the official installation video
- exclusive use of original Grünthaal brand filters
- no unauthorized modifications, changes, or repairs
- use exclusively in the intended private household sector
6. Exclusion of Warranty
The warranty does not apply in the case of:
- damage caused by improper installation or operation
- failure to observe the operating manual or the installation video
- use of unauthorized or third-party filters and accessories
- normal wear and tear (e.g., filters, seals)
- external force, falls, water damage from the outside
- interventions by unauthorized third parties
In these cases, no warranty claim exists.
7. Disclaimer
Grünthaal assumes no liability for damage caused by improper use, incorrect installation, failure to observe the operating manual, or by the use of unauthorized filters or accessories.
8. Support Services
Under the warranty, Grünthaal provides technical support:
- Phone support: Monday to Friday, 9:00 AM – 6:00 PM
- Email support: Monday to Friday, 9:00 AM – 6:00 PM
Public holidays are excluded.
Support is for error analysis, usage assistance, and support with warranty processing.
9. Claiming the Warranty
Proof of purchase (e.g., invoice or order confirmation) is required to claim the warranty.
Please contact Grünthaal support before returning any items to coordinate the further procedure.
10. Scope of Application
This warranty applies to devices purchased and operated within the European Union.