Cancellation Policy

You have the right to withdraw from this contract within thirty days without giving any reason. The withdrawal period is thirty days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.

To exercise your right of withdrawal, you must inform us

by means of a clear statement (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than thirty days from the day on which we are informed about your decision to withdraw from this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than thirty days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of thirty days has expired.

For returns from Germany, we bear the direct costs of returning the goods. Please contact info@gruenthaal.com before returning the goods so that we can provide you with a free return label or another free return option.

For returns from a country outside Germany, you bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

When returning the AquaLiva elan, the purchase price will only be fully refunded under the following conditions: the device must be completely emptied in accordance with the user manual, it must be shipped exclusively in the original packaging carefully packed, and the return must be complete with all accessories included in the scope of delivery.